Novotel Beijing Peace

1. The staff at the hotel were able to communicate in English and were very helpful throughout our stay. We had quite a tough time when we arrived at Beijing West train station. It was raining and cold, and getting a Didi was a real challenge. Unlike other train stations we’ve visited, the area for Didi pickups at Beijing West wasn’t systematic or covered, which made it especially difficult during peak hours. We ended up having to take two separate Didi cars since our luggage wouldn’t fit in one. My wife and kids arrived at the hotel first, and the receptionist was extremely helpful—she assisted them and allowed them to check in right away, even before settling the room payment. 2. The location of the hotel was amazing, just a short walk to all the shops and the Forbidden City. There are plenty of shops and restaurants nearby, making it incredibly convenient to explore the area. Plus, the hotel is close to the metro station, making it easy to get around.

Exceptional service! We arrived at the hotel on 12 January between 2:30-3pm and had two rooms in our booking. First the receptionist advised us that we will be in separate buildings but then without us asking upgraded us to adjoining rooms. We really appreciated this as it made our stay a lot easier. Then approximately at 3:30pm we went back down again and asked how to visit Forbidden City. The concierge advised us it would be closed as the last entry is at 3:30pm. We went to explore the city anyway but when we came back at 6pm he was there and sat down with us for a whole 45 minutes. He informed us that the hotel can arrange for a driver who would take us as a family of 5 with 3 suitcases to the Temple of Heaven, Summer Palace, a restaurant of choice and then straight to the airport (as he would keep our luggage in the car) all for 1,000 Yuan. When we converted this to our currency it seemed more than reasonable as it included an on call driver and wouldn’t have to worry about our luggage. The concierge also told us how we would be able to communicate with the staff member as he spoke no English, which was very helpful in making the trip go smoothly. We had a lovely day and if were not for this staff member we would not have been able to see any of Beijing. We were unable to catch their names but if the hotel management do see this we would like for them to give the staff member a big thanks from us as he made our visit to Beijing was worth the money. Thanks Novotel Peace for the excellent service and this is definitely somewhere I would come back to if I came to Beijing again, and would recommend other travellers to do so as well.

- Location was fantastic, walking distance to a subway station and pedestrian street - comfortable bed and pillows - breakfast buffet with a good variety and well supplied - room service has good options at a reasonable price - hotel staff support

The location of the room was in the West Wing which required the use of two lifts but once you got used to this it was fine. The room was good, cleaned every day with new water bottles and tea provided, it was exactly as stated on the site. When we retured two days later we stayed in the main part of the hotel in a bigger room but smaller toilet and shower than previous, but still very comfortable and a great side view of the main shopping area of Wangfujing Street. Overall a very pleasant experience, great help from the concierge with bags and ordering of taxis. The hotel is also conveniently situated within 500m of two major metro stations, Jinyu Hutong (line 8 ) and Dengshikou, (Line 5) which were central to getting around the main sites, also very very cheap to use the metro.

The location was good - inbetween 2 metro stations on different lines & the breakfast range was excellent.